TRAVEL WITH PEACE OF MIND
Because a quality customer experience should first and foremost be a trouble‑free experience, the Group is constantly working to improve passenger safety. This continued in 2021, notably by relying on its 1,000 RATP security officers in the Île‑de‑France region to deploy passenger protection measures in connection with the health crisis. The Group also worked with Île‑de‑France Mobilités to experiment with an innovative video-patrol system on bus route 170. The on‑board images are sent in real time to the security control room, allowing a rapid response in the event of an incident.
RATP has once again taken a strong stand on a major social issue by launching a new communication campaign to combat sexual harassment in transport, in collaboration with the Île‑de‑France region, Île‑de‑France Mobilités and SNCF Transilien. It also has a dedicated action plan, which involves both staff and passengers. The 6,500 staff members in contact with customers have been trained to look after victims, record the facts, alert emergency services, provide the contact details of associations, and also facilitate filing of complaints with the police stations in major Paris stations. On some lines, exploratory walks have been organised with volunteers, to collect their comments on a journey and find out how they felt when making it.
